How Our Services Boost Your Success
Our customer services go beyond the pre-sales & sales periods.
24/7 Customer Service
We try our best to ensure Immediate response to any customer's inquiries, manufacturing, inspection, and equipment maintenance requirements for tea bag packaging machines.
Professional and technical advice on machine selection and use guidelines will be provided free of charge before and after ordering
All the machine enjoys a one-year warranty. In the meantime, our engineers will fix any malfunction and replace the damaged fragile parts for you free of charge.
Efficient Parts Supply
If necessary, we will provide standard spare parts within 3 working days, and customized ones will be provided in time within 7 working days
As the supplier of packaging machines, we value packing more than anyone else. Every machine is equipped with a fixed device to prevent movement during transportation, and it is carefully packed with plastic wrap before it goes into a special wooden case.
Strict Trial & No-load Run Test
After the packaging unit is installed, we will carry out 36 hours idling test + 120 minutes material test packaging, as well as the durability test of key parts, customers can come to the factory for acceptance.